Refund policy

Returns & Refunds

We want your experience with MulleinVape.com to be clear and straightforward. This policy explains when products may be returned, how damaged or incorrect items are handled, and how approved refunds are processed.

Last updated: September 16, 2026 01

Return Window

Return requests should be submitted within 30 days of delivery.

To request a return, contact us before sending any item back: support@mulleinvape.com .

02

Standard Return Eligibility

To be eligible for a standard return, the product should generally be:

• Unused.
• Unopened if originally sold in sealed packaging.
• In its original packaging.
• In resalable condition.
• Returned with proof of purchase or the relevant order information.

We may request photographs or other reasonable information before authorizing a return.

03

Opened or Used Products

For hygiene, safety and product-integrity reasons, opened or used inhalation products are generally not eligible for return because of a change of mind.

This restriction does not remove any rights that cannot legally be excluded where a product is defective, damaged or not as ordered.

04

Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or materially different from the item you ordered, please contact us as soon as reasonably possible.

Include:

• Your order number.
• The product name.
• A description of the problem.
• Clear photographs where reasonably possible.

We will review the information provided and determine the appropriate resolution, which may include replacement, refund, store credit, or other remedy where appropriate.

05

How to Request a Return

Please do not send products back without first contacting our support team.

Email: support@mulleinvape.com

In your message, include your order number and the reason for the return. If the return is approved, we will provide the relevant return instructions.

06

Return Shipping

For ordinary change-of-mind returns, return shipping costs may be the customer's responsibility unless otherwise stated by us.

Where a return results from an incorrect, damaged or defective item, we will review the circumstances and provide appropriate return or replacement instructions.

Original shipping charges are generally not refundable unless required by applicable law or the refund relates to an error attributable to us.

07

Refunds

Once an approved return is received and reviewed, we will determine whether the refund conditions have been satisfied.

Approved refunds are generally issued to the original payment method.

After a refund has been submitted by us, your bank, card issuer or payment provider may require additional time before the credit appears on your account.

08

Partial Refunds

In some circumstances, only a partial refund may be appropriate, including where an eligible returned item:

• Is not returned in its original condition.
• Is missing packaging or included components.
• Has been damaged after delivery for reasons unrelated to a product defect.

Any partial-refund decision will depend on the condition of the returned item and applicable legal requirements.

09

Non-Returnable Items

Except where applicable law requires otherwise, the following may not qualify for a standard return:

• Opened or used inhalation products.
• Products damaged through misuse or improper handling.
• Items that have been modified, opened or disassembled.
• Items marked as final sale where permitted by law.
• Gift cards or similar stored-value products, where applicable.

10

Order Cancellations

If you would like to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before fulfillment, but we cannot guarantee that an order can be cancelled once processing, packing or shipping has begun.

If an order has already shipped, the applicable return rules will normally apply.

11

Wrong Shipping Address or Refused Delivery

Customers are responsible for providing accurate shipping information when placing an order.

If an order is returned because of an incorrect address, unsuccessful delivery, or refusal of delivery, any refund may be adjusted to reflect shipping or carrier costs where permitted.

12

Lost Packages

If tracking indicates an unexpected delivery problem or a package appears to be lost in transit, contact our support team with your order number.

We may need to review carrier tracking or delivery information before determining whether a replacement or refund is appropriate.

13

Changes to This Policy

MulleinVape.com may update this Refund & Return Policy from time to time to reflect operational, legal or business changes.

The version shown on this page applies from the stated update date.